Regrettably, our Customer Relations Department is not equipped to take orders via the telephone. However, you can contact us for any of the below reasons via e-mail at customerservice@mayoli.com

  • For feedback regarding our product (we always value our customers’ opinions)
  • To submit a recipe for publishing on our web site
  • File complaints and resolutions for damaged items
  • Track shipments/orders on the behalf of the customer
  • Assistance navigating through the website
  • Information on current policies that a customer may be unclear on
  • Explanations on any information pertaining to any existing promotions.

Customer Service Hours are 9am - 5pm
call: 212 348 1537


Cancellations Policy

Orders can only be canceled within 2 hours of placement. If you are having trouble canceling your order On-line, just call us at 212-348-1537 or e-mail us at customerservice@mayoli.com

If you are canceling an order online, you must be signed in to do this. Click on "My Account" and then click "Review All Orders.” If you are within the 2-hour window, you will see a cancel link next to the order. Click on the cancel link and follow the instructions on the next screen. You will not be charged any fee to cancel an order that has not been processed by our warehouse.


Refund & Return Policy

Mayoli will provide a full credit on your credit card for any damaged or unusable shipment. We do not accept returns of damaged food or supermarket products. All claims must be made to our customer service department within five days of delivery. Please send an e-mail to customerservice@mayoli.com and provide the following information: reason for refund request, your first and last name, shipping/billing address, product bar-code number, as well as the 8 number figure that is printed on the jar above the “Mayoli” logo.


Methods of Payment

Mayoli accepts MasterCard, Visa, American Express and the Discover Card. We cannot accept C.O.D.s. All order information is encrypted before being transmitted over the internet to our secure commerce server.

We proudly accept



Security and Passwords

Safe and Secure Commerce

Mayoli was developed to ensure that your personal information is kept private. We understand that using web site commerce can cause concerns. That's why we have gone to great lengths to protect your privacy.

Every purchase at Mayoli.com is secure, and signing in is all it takes to get started. The security features are automatic. Once you've clicked the Sign-In button, your browser looks for a digital certificate to confirmthat it is communicating with Mayoli.com. Once a positive ID is made, your order continues. We use VeriSign software to enable the use of digital certificates. You can click on the VeriSign logo to verify that Mayoli.com is a VeriSign secure site. For your security, the verification process happens in the background every time you place an order on our site.

Credit Card and Order Data

The Checkout and Confirmation areas of Mayoli.com are secured using SSL encryption. This ensures that your credit card number and personal data are never sent over the Internet unencrypted. Once we receive your credit card information, it is immediately stored in its encrypted form securely in the Mayoli.com data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site -- only the last four digits will ever be shown. Also your personal data (such as your address, e-mail and billing information) are stored in a secure server within the Mayoli.com data center. Only those with proper authorization can view this data.

There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate secure mode. You can also tell when you're in a secure area because the URL to the left of the colon changes from 'http' to 'https' to indicate that a SSL protocol is being used to communicate with the server. (http = HyperText Transport Protocol; https = HTTP with SSL.)

BROWSER SECURITY CHART

BROWSER NAME/ VERSION

SYMBOL LOCATION IN BROWSER

NORMAL / UNSECURE
MODE SYMBOL

SECURE MODE
SYMBOL

Netscape
Navigator 3.0

Lower left

Broken Key

Complete Key

Netscape
Navigator 4.0

Lower left

Open Lock

Closed Lock

Microsoft
Internet Explorer

Lower right

Nosymbol

Closed Lock


Please Note: some browsers give you a warning when you go from a secure area to a regular area.

Why does this "warning" window come up during the ordering process, and what does it really mean?

This window can be startling and threatening. However, all it really means is that you are entering the safest, most secure area of our Web site. The intention is to ensure thatpeople know when they have left a secure server.



This should be reassuring since this is where credit card transactions take place. Click the continue button. Going from Secure mode to insecure mode, you will probably receive another alert message. These messages are designed to make sure you know what is happening.


Passwords

Additionally, Mayoli.com requires all shoppers to sign in with a User Name and Password before they can access any account information. If you should forget your User Name and Password, you can e-mail your name and username to customerservice@mayoli.com for help.